Voucher How to redeem it?

USING AND BOOKING A VOUCHER

Slowdays is a tour operator in Piedmont, in the Langhe, Roero, and Monferrato areas.

They have given you a “SLOWBOX” valid for one or more days to experience whenever you want. Our experiences are all independent and private, not in groups, so there are no set dates: you can live them either during the week or on weekends.

1. How can I use it? By writing to claudia@slowdays.it. You will tell me your interest date; I will check availability and then book your experience!
2. When can I use it? The coupon is valid for one year. The deadline date is printed on the coupon. But remember to book at least 15 days before the requested date for 1-day tours and one month in advance for vouchers that include overnight stays! We recommend booking at least one month in advance if you are interested in the period from mid-September to mid-November.
3. It is not necessary to present the Voucher; it is sufficient to state the order number (#5 digits) at the application stage

SlowDays allows purchasing Gift Vouchers (called SlowBoxes) that refer to a particular Tour on the site at the time of purchase. The person who buys the Voucher is the purchaser; the person who receives and redeems the Voucher is the Voucher holder.

INSIGHTS

• Validity: Vouchers are valid for one year from the date of purchase. Based on the seasonal needs of most facilities in our area, we point out that the redemption period for the Voucher is possible from March 15 until November 15 of each calendar year.
• Using the Voucher: To use the Voucher, you must write to claudia@slowdays.it, stating that you are the holder of the voucher number (give order no.) and wish to use the Voucher on a particular date. In response, you will receive a quote with information about the purchased Tour. The customer can confirm the Tour described in the section and the date or request some changes. Upon acceptance, the ensuing reservation will have all the characteristics of a package generally purchased on the site and follow the cancellation rules provided for packages. The customer may confirm the Tour described in the quote and the date or request some modification. Upon acceptance, the ensuing reservation will have all the characteristics of a package generally purchased on the site and follow the cancellation rules provided for packages. Shifting dates requested after confirmation is equivalent to cancellation and can be made, subject to availability, for an additional fee to be assessed depending on the package.
• Change of dates: Regarding vouchers that only include outdoor activities, a date change may be requested with the lousy weather clause (*). Please note that if the Tour consists of an overnight stay, it will not be possible to move the entire Tour. Alternative/equivalent activities may be arranged instead of outdoor activities, or the Tour may be split into multiple dates to take advantage of all the services included.
• Change of dates due to force majeure causes not attributable to the client’s will: In case of cancellation due to force majeure, documented illness (**), or severe family situations, the holder may request the shift of tour dates. SlowDays, after consulting with the suppliers involved, will notify the client of the cost of the move (administrative fees, non-refundable prepaid experiences). The cost can never exceed the amount of the total price of the purchased Voucher. The holder may accept the move with payment of the required fees. If the holder is no longer interested in booking another date, they may request a refund for the Tour minus the above expenses. The voucher refund will always be made to the voucher purchaser.
• Holder substitution: Up to 4 days before the tour start date, the holder may request substitution of the names of people who will use the Tour. SlowDays reserves the right to accept substitution after checking that all services included can be provided to people with different characteristics (***)
• Voucher Type Variation: At the time of redemption, the holder may change the Tour given as a gift. In this case, SlowDays will declare the amount collected at the time of purchase, and the holder can use it for any other Tour on the site. After booking, it will become, to all intents and purposes, a SlowDays package with all the features described below, including cancellations.
• Extension of expiration date: SlowDay vouchers are valid for one year from the issue date. You can apply to extend the expiration date by paying an amount equal to 20 percent of the value of the Voucher and with a minimum of 20 euros per Voucher. SlowDays will extend the initial expiration by an additional year. Alternatively, upon email communication, it will be possible to extend the Voucher’s duration beyond one year. However, the same experience with the same number and level of services cannot be guaranteed at the time of fruition, but one of equal value to the Voucher will be agreed upon, whether or not it is in the catalog.

• Variation by necessity by SlowDays: SlowDays is committed to maintaining, for the duration of the Voucher’s validity, the experiences as described at the time of purchase, but special conditions may occur:

1. Tour changed. Suppose the Tour is changed for contingent reasons (supplier no longer available, for example). In that case, SlowDays will seek an equivalent substitution, which will be proposed and explained during voucher redemption.
2. Cancelled Tour. One or more experiences may be balanced. And with no possibility of substitution. In this case, SlowDays will propose alternatives of equal value and similar type. Always subject to the approval of the voucher holder.
3. Tour Price Increase. SlowDays, even in the presence of price increases, will guarantee the redemption of the Voucher, up to a maximum of 10% difference. When the Tour, at the time of redemption, has a price displayed on the site with an increase greater than 10%, SlowDays will act following one of these alternatives (always with the agreement and prior notice of the voucher holder)
   1. Redefining experiences by changing or reducing them.
   2. Replacement of the package with one of equal value to the Voucher
   3. Request for a supplement equal to the value of the new Tour less 10% of the value of the Voucher to be redeemed
4. Very High Season: Price increase or inability to offer voucher redemption (due to unavailability of facilities). Same as point 3, regarding Tour Price Increase. For the very high season that runs from mid-September to mid-November, we encourage and recommend booking at least 60 days in advance, especially in the case of vouchers that include overnight accommodations. The availability of experiences may not be guaranteed. If, during the peak season, Slowdays feels that service cannot be guaranteed with the quality it wants to maintain for the proposed experiences, it may offer alternatives.

SlowDays will always guarantee the quality of the providers and experiences it publishes on the site. These clauses aim to preserve the quality of services provided, ensure fair compensation for providers, and protect the continuity of the company.

(*)Bad Weather: Outdoor activities are considered to be those related to E-bike, Vespa, Horse, and Trekking Tours. The reference site is that of the Air Force Weather, which will be the text for SlowDays. The parameter that will allow the Tour to be moved, without charge to the client, will be given by a probability of rain greater than or equal to 50% 48 hours before the date. Suppose bad weather does not allow for the Tour. In that case, we will contact you the day before (when the weather forecast becomes more reliable) to reschedule the day on a new date, arrange alternatives, or be partially refunded. This condition applies only to experiences where weather conditions are critical (it does not apply to overnight stays or indoor experiences, even if combined with outdoor experiences). For special cases, in any case, please get in touch with us via email.

(**)Documented illness: Send a medical certificate stating the actual illness.

(***) Characteristics that must be checked to accept changes in tour participants: height for bikes, allergies and severe intolerances, age in the case of Vespa tours, or other details that may compromise the success of the Tour